Refund policy
1. Right of Withdrawal — 14-Day Period
Under the Bulgarian Consumer Protection Act, if you are a consumer—an individual who is not purchasing the goods for the purposes of a trade or professional activity—you have the right to withdraw from your order within 14 (fourteen) calendar days from the date on which you receive the goods.
You do not need to provide a reason and will not owe compensation or a penalty, except for the costs specified below.
2. How to Exercise Your Right of Withdrawal
To request withdrawal from the contract, contact us using:
Email: info@angelo.bg
Telephone: 0888 98 7922 / 0879 33 0000
Please provide your order number and clearly state that you wish to return the product.
3. Return Conditions
For a return to be accepted, the product must:
- Be in the same condition in which it was received—unused and without signs of use;
- Be in its original packaging and include all original labels;
- Be accompanied by a proof of purchase, such as a receipt, invoice, or other evidence of purchase.
Products must be returned to:
54 Tsar Boris III Obedinitel Blvd.
Plovdiv 4000, Bulgaria
Return shipping costs are borne by the Customer unless the return is due to an error on our part, such as receiving an incorrect or defective product.
4. Exceptions to the Right of Withdrawal
Under Article 57 of the Bulgarian Consumer Protection Act, the right of withdrawal does not apply to the following categories of goods:
- Goods manufactured according to the Customer’s individual order or specifications, including individually configured or personalised assistive devices;
- Sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery, including certain personal hygiene products and anti-decubitus products that come into direct contact with the skin;
- Products provided through funding or approval by the Bulgarian National Health Insurance Fund (NHIF). The conditions applicable to these products are governed by the procedure described on the “NHIF” page and not by this Return Policy.
5. Damaged or Defective Products
Please inspect your order immediately after delivery. If the product is defective, has been damaged during transport, or you have received an incorrect item, contact us immediately at info@angelo.bg or 0888 98 7922.
We will assess the situation and resolve it by providing a replacement, repair, or refund, as appropriate.
6. Refunds
After we receive and inspect the returned product, we will notify you whether the return has been approved.
If approved, the amount will be refunded through the original payment method within 14 business days.
If more than 14 business days have passed and you have not received your refund, please contact us at info@angelo.bg.
7. Exchanges
If you wish to exchange a product for another product, the quickest option is to return the item in accordance with the procedure described above and place a new, separate order for the desired product.
8. Complaints and Warranty
For warranty service, repairs, and maintenance of assistive devices purchased from us or provided through the NHIF, please refer to the “Service” and “NHIF” pages on the Website or contact us directly.
9. Contact Us
Email: info@angelo.bg
Telephone: 0888 98 7922 / 0879 33 0000
Address: 54 Tsar Boris III Obedinitel Blvd., Plovdiv 4000, Bulgaria