Angelo provides a specialised repair service for wheelchairs and assistive devices, because our care for the customer does not end with the purchase.
At our own service facility, we carry out diagnostics, repairs, preventive maintenance and technical support. We service both standard and self-propelled wheelchairs, as well as powered wheelchairs, depending on the specific model, the fault and the availability of the required parts.
What does our service include?
- Diagnostics and repair of self-propelled wheelchairs and powered wheelchairs
- Sale and replacement of tyres and bearings
- Sale, replacement and charging of wheelchair batteries
- Preventive maintenance and servicing of assistive devices
- Warranty and post-warranty service
- Service free of charge following NHIF approval, or service on a self-pay basis
How does the service process work?
Before a repair begins, we need to confirm the type of assistive device, the specific problem and how the device can be provided for diagnostics.
- You contact our team and describe the problem with the assistive device.
- We confirm the model and the fault and, if necessary, request photographs or additional information.
- The assistive device is accepted for diagnostics at our service facility, or we discuss the option of specialised transport.
- We carry out a technical inspection and determine the necessary repairs and parts.
- The repair is carried out once the terms have been agreed or the required NHIF approval has been obtained.
- The assistive device is returned after the repair has been completed and its operation has been checked.
What repairs do we carry out?
Self-propelled wheelchairs
For self-propelled wheelchairs, we inspect the frame, wheels, brakes and other mechanical components. Depending on the condition and model, the work may include replacing tyres and bearings, adjusting brakes and carrying out other necessary repairs.
Powered wheelchairs
Powered wheelchairs require checks of the electrical system, batteries, charger, controls and drive components. Following diagnostics, we determine the cause of the problem and whether the relevant component can be repaired or needs to be replaced.
Preventive and technical maintenance
Regular preventive maintenance can help identify worn or loose parts in good time. Checking the tyres, bearings, brakes, fasteners, batteries and charger supports safer and more reliable use of the assistive device.
NHIF-funded wheelchair repairs
Angelo has a contract with the Bulgarian National Health Insurance Fund (NHIF) for the provision and repair of assistive devices. When a wheelchair has been supplied through the NHIF and the applicable conditions are met, certain repairs and consumables may be approved.
Depending on the type of assistive device and its prescribed service life, different conditions may apply to major repairs, the replacement of tyres and bearings, or the replacement of batteries. Eligibility for the specific repair must be checked before the procedure begins.
Specialised transport to our service facility
For assistive devices that are difficult to carry in a standard car, we offer specialised transport to collect the device for repair and return it afterwards.
Transport availability and terms are agreed in advance according to the address and the type and dimensions of the assistive device. When contacting us, please provide your town or village and the wheelchair model so that we can give you specific information.
You can also visit our assistive devices shop and service facility in Plovdiv, where our team will accept the device and guide you through the next steps.
What should you prepare before contacting us?
The following information will help us assess your case more quickly:
- Type and model of the assistive device
- A brief and clear description of the problem
- When the fault first appeared
- Photographs of the wheelchair and the affected part, if possible
- Whether the assistive device was supplied through the NHIF
- Any available documents or approval number when applying for an NHIF-funded repair
- Your address and town or village if you require specialised transport
Why choose Angelo’s service centre?
- Our own service facility and a team with many years of experience
- Fast response and high-quality repair of your assistive device
- A contract with the NHIF for the provision and maintenance of assistive devices
- Specialised transport to collect and return the assistive device for repair
- We accept NHIF approvals for major repairs and the replacement of tyres and batteries
- Payment in cash or by bank card
- Purchase or repair financing through TBI Bank
- Dedicated parking spaces for our customers
Frequently asked questions
Do you repair wheelchairs that were not purchased from Angelo?
Whether a repair is possible depends on the specific model, the type of fault and the availability of suitable parts. Contact us and send information and photographs so that we can make an initial assessment.
How long does a repair take?
The time required depends on the type of fault, the necessary repair work and the availability of spare parts. After diagnostics, our team can provide more specific information for your case.
Do you offer wheelchair collection and return?
Yes. We offer specialised transport to collect the assistive device for repair and return it afterwards. The terms are agreed in advance according to the address and the type and dimensions of the device.
Can the repair be funded by the NHIF?
When the assistive device was supplied through the NHIF and the relevant conditions are met, certain repairs and consumables may be funded following the required approval. Read the detailed information about NHIF-funded wheelchair repairs.
Do you replace wheelchair batteries?
Yes. We sell, replace and charge wheelchair batteries. Before replacement, we recommend an inspection to determine whether the problem is with the batteries, the charger or another component.
Do you carry out warranty and post-warranty repairs?
Yes. We provide warranty and post-warranty service depending on the specific model, the warranty terms, the type of fault and the availability of the required parts.
How can I request diagnostics or a repair?
Call us on 0888 98 7922 or use our contact page. Please prepare information about the model, the problem and the location of the assistive device.
Do you need a repair service?
Contact the Angelo team for information or to request diagnostics or a repair for your assistive device.