Privacy policy

 

1. Who We Are

This Privacy Policy describes how “ANGELO” collects, uses, and protects the personal data of its customers when they use our website or make purchases.

The data controller is:

ANGELO
Website: angelo.bg
Contact email: info@angelo.bg
Contact telephone: 0888 98 7922 / 0879 33 0000
Address: 54 Tsar Boris III Obedinitel Blvd., Plovdiv 4000, Bulgaria

2. Personal Data We Collect

When you use our website or place an order, we may collect the following information:

  • First and last name;
  • Telephone number;
  • Email address;
  • Delivery address;
  • Information about orders placed;
  • Payment information;
  • IP address;
  • Device and browser information;
  • Information collected through cookies and similar technologies.

3. How We Use Your Personal Data

We use your personal data for:

  • Processing and fulfilling orders;
  • Delivering purchased products;
  • Communicating with customers regarding their orders;
  • Providing customer support;
  • Improving the operation of our website;
  • Analysing website traffic and user behaviour;
  • Complying with legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Performance of a contract of sale;
  • Compliance with legal obligations;
  • Your explicit consent;
  • Our legitimate interest in improving our services.

5. Who We Share Your Data With

Your personal data may be shared with:

  • Courier companies for the delivery of orders;
  • Accounting and financial service providers;
  • Payment service providers;
  • Shopify, as the provider of our e-commerce platform;
  • Analytics providers such as Google Analytics;
  • Advertising platforms such as Meta, including Facebook and Instagram, when we use these services;
  • The National Health Insurance Fund (NHIF), Regional Health Insurance Funds (RHIFs), and related institutions, solely when the Customer has explicitly requested assistance with the procedure for obtaining an assistive device.

We do not sell or rent your personal data to third parties for marketing purposes without your explicit consent.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and for the periods required under applicable legislation, including accounting requirements relating to invoicing data.

7. Cookies

Our website uses cookies for:

  • Ensuring the proper functioning of the website;
  • Improving the user experience;
  • Analysing website traffic;
  • Personalising content;
  • Marketing purposes.

Users can manage their cookie preferences through the cookie consent banner.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right:

  • To access your personal data;
  • To correct inaccurate personal data;
  • To request the deletion of your data, also known as the “right to be forgotten”;
  • To restrict the processing of your data;
  • To data portability;
  • To object to the processing of your data;
  • To withdraw your consent at any time;
  • To lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) if you believe that your rights have been violated.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or unlawful use.

10. Contact Us

If you have any questions regarding the processing of your personal data, you can contact us at:

Email: info@angelo.bg
Telephone: 0888 98 7922 / 0879 33 0000
Address: 54 Tsar Boris III Obedinitel Blvd., Plovdiv 4000, Bulgaria

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy in response to changes in applicable legislation or in the way our website operates. Any changes will be published on this page together with the date of the latest update.